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#Frequently asked questions

Please note that the warranty policy does not apply to the following situations: • Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage • Damage resulting from unauthorized modifications

Why should I order from Furniture One Place?
Today, consumers have no shortage of options where to buy furniture online. Unfortunately, many online furniture stores come and go, and it is, therefore, essential to deal with a reputable company that has experience selling furniture online and has the resources to safely deliver throughout the United States.
How much is shipping?
Shipping is 100% FREE ANYWHERE in the continental United States.
Why are your prices so cheap?
Quite simply, because we move such high volume and are an extremely efficient company with multiple distribution centers across the US, we are able to pass on our savings to our customers.
Where do you ship to?
Our delivery services are currently only available to locations within the continental United States. Overseas territories are excluded. Delivery to the following states is not supported: PR, AK, HI, GU, AA, AE, AP. Please note: we currently DO NOT ship to PO Boxes.
Are there any delivery charges?
The price you see listed on our website is the final price you pay. There are no hidden costs or additional fees!
How long will it take to receive my order?
In-Stock items usually ship within 5 to 7 business days. Arrival time is generally 1 to 4 weeks, depending on what you ordered and where the order is being delivered to. Since Inventory changes frequently we will provide an estimated ship date when you place your order. Furniture One Place understands the importance of keeping our customers informed and up to date on their order status. We will provide you with periodic updates via phone and email.
Are the products you sell new?
All of our products are new, undamaged, and never been used. Most of our products are in stock for fast shipment.
When will I be billed for my order?
If you are paying with a Debit/Credit Card during online checkout, there will be a temporary authorization hold on your card to make sure the funds are available. After a couple days, the funds will go back into your account. Your card will be charged once the first item is in stock and preparing to ship from the manufacturer.
Can you ship to an APO/FPO address?
Unfortunately, we do not ship to APO and FPO addresses at this time.
Do I receive a delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. For larger items that ship via truck, you will receive a phone call to work out shipping details.
What if my order arrives damaged?
Beginning from the date of delivery, purchased products include a 3-month warranty. In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.
What is your return policy?
For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the customer has received the item. Please contact our support with photo evidence.
What is your cancellation policy?
25% restocking fee will be charged for unshipped item returns without valid reason within 30 days of the original order being processed.